VI. Recommendation

The pilot implementation of Spark Mobile demonstrated notable improvements in customer convenience, car wash service efficiency, and digital engagement. Key features such as real-time booking, automated service update notifications, and user rating systems contributed to enhanced operational visibility and better customer interactions. The reduction in average customer waiting time and increased platform responsiveness underscored Spark Mobile’s potential to streamline car wash processes and elevate service standards. However, further refinement is essential to maximize its long-term impact and align operations with industry benchmarks in vehicle care and customer satisfaction.

The following recommendations are proposed to strengthen Spark Mobile’s capabilities and scalability:

• Expand User Testing: Conduct broader trials involving diverse car wash models and customer demographics across various locations to assess system adaptability, user satisfaction, and operational effectiveness.

• Optimize Service Execution: Integrate workflow optimization tools and scheduling enhancements to reduce service time variability and ensure consistency with best practices in vehicle maintenance.

• Enhance the Notification System: Expand automated alerts to include performance analytics, pending task reminders, and customer feedback prompts to drive quality improvement and proactive service management.

• Implement AI-Driven Recommendations: Utilize artificial intelligence to deliver dynamic suggestions for booking slots, pricing strategies, and resource allocation, thereby increasing operational efficiency and user satisfaction.

• Ensure Compliance with Industry Standards: Strengthen data privacy protocols, platform security, and service quality monitoring to build trust, protect user information, and uphold industry compliance.

By implementing these strategic enhancements, Spark Mobile can evolve into a comprehensive and scalable on-demand car wash management platform, supporting long-term business sustainability while delivering a seamless, user-centered digital experience in the automotive services sector.