V. Conclusion

The one-month pilot deployment of Spark Mobile from December 16, 2024, to January 16, 2025, demonstrated significant progress in digital service delivery, customer convenience, and operational transparency for on-demand car wash businesses. The platform successfully streamlined booking, scheduling, and feedback processes, allowing users to access car cleaning services tailored to their needs while reducing traditional wait times. Through automated tracking of bookings and user sessions, Spark Mobile improved workflow visibility and ensured structured service management for car wash providers.

Pilot results revealed that while Spark Mobile has successfully minimized customer wait times compared to traditional methods, it has not yet fully achieved the industry-recommended service duration of 20 to 30 minutes, as proposed by Kondrashova (2021). Cleaning times for certain services—such as body wash and interior cleaning—remained longer than expected. These findings highlight the need for further operational refinements to optimize efficiency and better align with car wash industry standards.

Nevertheless, real-time session tracking and automated data logging helped car wash owners monitor user activity accurately and without manual intervention. Features like the rating system allowed users to provide direct feedback on washers’ performance, reinforcing accountability and service quality.

Looking forward, further improvements such as AI-driven booking optimization, performance notifications, and customer incentive programs are recommended to enhance scalability and user retention. With continuous iteration and wider adoption, Spark Mobile is positioned to become a leading platform in the car wash service industry—driving convenience, efficiency, and digital innovation in vehicle maintenance.