II. Method

The project seeks to deploy a secure, user-friendly on-demand car wash service that enhances vehicle maintenance convenience and customer engagement. Grounded in an extensive review of relevant literature and user preferences, the system leverages a client-server architecture with a responsive mobile interface developed using technologies like PHP, HTML, CSS, JavaScript, and MySQL for data management. The platform allows users to schedule, reschedule, and track their car wash services effortlessly. In future iterations, the app will incorporate additional features like integrated payment processing, real-time tracking, and enhanced user personalization to offer a seamless and scalable solution. The transition to mobile-first design will further optimize the user experience for car owners on-the-go.

SparkMobile Core Functional Modules

Figure 1: User Registration

Figure 1.2: User Login

User registration begins with the submission of essential personal information, such as name, contact details, and other information. To ensure a secure and personalized experience, users are also required to verify their identity via a mobile phone number or email address. Upon successful registration, users can log in using their credentials (email/phone number and password). A review process is implemented to prevent fraudulent accounts and ensure that only legitimate users gain access to the app’s services. This guarantees the safety of both the users and service providers.

Figure 2: Automated service filtering

The "Select Services" page is equipped with an intelligent automated filtering system that dynamically tailors available services based on the specific appearance and condition of the user's vehicle. By analyzing input such as car make, model, age, and user preferences, the system instantly presents a list of relevant service options, reducing the time users would typically spend browsing through various services. This not only streamlines the selection process but ensures that users are offered the most appropriate services for their vehicle’s needs, such as exterior washes, interior detailing, or specialized treatments. Additionally, the system continuously learns and improves its filtering capabilities, making future service suggestions more precise and personalized based on past user selections and vehicle type. This feature is designed to enhance user convenience, save time, and ensure that the car maintenance experience is both efficient and effective.

Figure 3: Cleaning products reward system.

The Cleaning Products Reward System provides users with an opportunity to redeem high-quality cleaning products using the points they've accumulated through frequent service bookings and product purchases. Users can view their current points balance directly on the app’s interface, along with a detailed list of available products and the points required for redemption. The system is designed to be user-friendly, allowing users to select the quantity of each product they wish to redeem before confirming their selection. This rewards system not only encourages customer loyalty but also enhances the overall experience by offering tangible incentives for continued engagement. Users can redeem multiple cleaning products, depending on how many points they have earned, and can choose from a range of essential items such as car wax, microfiber cloths, tire cleaners, and more. The interface also includes clear product descriptions, along with a visual display of each product’s features, making it easy for users to make informed decisions. As users continue to accumulate points from their purchases and service bookings, they are rewarded with the ability to enhance their car maintenance routine without additional cost.

Figure 4: Feedback and Review

The SparkMobile platform seamlessly integrates a robust feedback and review system that empowers users to rate and share their experiences with the services provided. After each car wash or detailing session, users are prompted to provide feedback on their experience, which is stored securely within the system. Reviews include ratings for service quality, punctuality, and overall satisfaction, offering valuable insights into service provider performance. These reviews help future users make informed decisions, fostering transparency and trust within the platform. The feedback process is fully automated, ensuring that all reviews are collected and categorized systematically for easy access. Additionally, the integration of real-time monitoring allows service providers to track user feedback and make improvements to their services promptly, thereby enhancing the overall quality of the platform.To ensure the integrity and reliability of the reviews, all feedback is verified to prevent fraudulent or misleading entries. In the future, the review system could incorporate blockchain technology, allowing for immutably recorded feedback that guarantees authenticity, further strengthening the platform's security and trustworthiness.